All stores of Albert Heijn, Etos and Gall & Gall had to contend with a pin failure on Friday since early morning, a spokesperson confirms to NU.nl when asked. The malfunction was not resolved until the beginning of the afternoon.
This also concerned the AH to go stores and the stores in Belgium. According to the spokesman, it was a network outage.
The problem was solved all morning, together with KPN, the cause of which is not yet known. The spokesperson could not yet say how much turnover the stores had lost, it was only possible to pay with cash in the stores.
A number of shops that only pay with debit card had closed their doors. “And a number of other stores, although that is not the policy.”
Albert Heijn, Etos and Gall & Gall are all part of the same concern: Ahold Delhaize. The spokesperson emphasized that customers could still make their purchases and pay via the websites.
There are about 1,000 AH stores, 550 Etos stores and 600 Gall & Galls in the Netherlands.
Earlier this month, Albert Heijn had to contend with technical problems on the website and the site was down for some time. According to the supermarket company, this was due to the enormous digital influx as a result of the stricter corona measures.